Terms and Conditions of Enrolment
Prior to enrolment, students will need to ensure that there are no restrictions that will affect their participation in the language course Spain. These TERMS AND CONDITIONS apply from the moment that the student has confirmed the booking of a course (and/or accommodation). A program is formalised at the time of receiving written confirmation from PROYECTO ESPAÑOL. Students accept the conditions and form of payment of PROYECTO ESPAÑOL, as well as the rules and guarantees of our Spanish language school for foreigners.
- AGE. The minimum age for participating in our program for an adult is 17 years old and 12 years old for the Summer Camp Program. Any exceptions to this condition must be agreed upon.
- PAYMENT. The payment of the registration fee (60 EUR) is required in order to confirm the booking of a program. This amount will be deducted from the total cost of the program. The rest of the payment must be received no later than three weeks before the start date of the program. Payments can be made by bank transfer or by credit card. If the booking is last minute, students must pay the total cost of the program at the time of enrollment. If the study program is not available, the total of the program will be reimbursed.
- COURSES. In the case that, at the beginning of the booked course, there is not a minimum of three students required to teach it, the school could modify the course taking into account the teaching objectives, by offering individual courses or reducing the number of hours of the course.
- ACCOMMODATION. Referring to accommodation in the apartments there are some basic behavioural rules. Parties in the apartment are not allowed. You must respect your neighbours and not disturb them between 11 pm and 8 am. Students must maintain the order and cleanliness of their room and common areas. It is completely prohibited to have guests sleep in your room, on the sofa or in the common areas. In the case that the student causes any damage to the apartment, he/she must tell the school immediately. If on arrival to the apartment you find any damage caused by previous occupants and he/she does not notify the school on the first day of class, he/she will be charged the expense of the repair. In the case that none of the occupants is responsible, the cost will be divided between all of them. In extreme cases of non-compliance, the school can expel a student without a refund. In the case of having accommodation with a host family, students must adapt to the customs and traditions of the host country as well as those of the host family. The student must communicate in advance the approximate time of their arrival to the house so that the family know when to expect him/her. In the case where no communication is made, PROYECTO ESPAÑOL cannot promise to ensure that the family will be waiting for them upon their arrival.
- CANCELATIONS AND REIMBURSEMENTS. To cancel a course or a stay, the student will need to notify the school at least 3 weeks in advance so that PROYECTO ESPAÑOL can reimburse the total cost of the program except for the registration fee and non-refundable charges (bank costs). In the event where this does not happen, the school will deduct from the amount to be refunded, 2 weeks’ worth of courses, accommodation, the registration fee and non-refundable charges. Cancellations are only valid by email, to the following address: firstname.lastname@example.org. These conditions apply to any program in any of our 4 cities. There are no price reductions in courses or accommodation for starting or finishing mid-week, nor for local or national holidays where there is no class. It is the responsibility of the student to confirm the festive days and holidays in each city on our website, as well as the start dates of courses, in some cases. Students with visas must consult the visa section.
- CHANGES DURING THE PROGRAM. As a general rule, the student cannot take breaks in the middle of a contracted course. To request a break, the student needs to notify the school by email at email@example.com 3 weeks in advance so that PROYECTO ESPAÑOL can confirm or deny the said request. In the case that the student has accommodation provided by the school, the cost of the weeks where it is not in use will not be returned for holidays or absences.
- PRIVATE CLASSES. Private classes are always paid for in advance. In the event of the cancellation of a class, it would be best if the student notified the school at least 24 hours in advance by email at firstname.lastname@example.org. The cancellation of a private class on the day that it is scheduled results in the loss of a class and will be non-refundable.
- CERTIFICATE. In order to receive the certificate of assistance, the student is required to attend at least 80% of classes. This certificate includes the type of course, the hours of attendance and the level reached. This certificate is not valid as an official document in accordance with the legislation of non-regulated education.
- TRANSFER. Flight information, including arrival time, flight number, the airline and the departure destination must be communicated 7 days before the arrival date so that PROYECTO ESPAÑOL can provide transport from the airport. PROYECTO ESPAÑOL is not responsible for the collection of students who do not provide their travel details beforehand. Cancellations must be made a minimum of 7 days before the transfer date by email at email@example.com. In the case of flight cancellations or delays, PROYECTO ESPAÑOL does not take responsibility if this information is not communicated to the school and the student will not have the right to a refund. Even if the transportation service of PROYECTO ESPAÑOL is not required, the participant must always inform the details of their arrival at least 7 days before arrival.
- INSURANCE. The student must be fully insured and responsible for having the correct travel documents, travel insurance, and medical insurance. Any non-incompliance, as well as damages, is solely the responsibility of the student. The amount paid for the course does not include any type of insurance.
- RESPONSIBILITY. PROYECTO ESPAÑOL is not responsible for any loss, damage or injuries to the persons or property caused by the student. PROYECTO ESPAÑOL is not responsible for the personal objects left behind at the school, student apartments, homes of the host families or extra-curricular activities. In extreme cases of misconduct or breaking the law, the school reserves the right to expel the student. In these cases, any fee owed back to the student will not be returned.
- LEVEL TEST. The student is responsible for ensuring that PROYECTO ESPAÑOL receives the level test no later than 1 week before the start of their course, without the help of additional materials or another person. If not, we cannot guarantee the correct level classification or changes to another group once the course has started.
- VISA. The student is responsible for consulting the Visa requirements needed to enter Spain at their embassy. PROYECTO ESPAÑOL will provide all the certificates and documents necessary for the Visa to be processed if the student requires so, including confirmation of the course, a bill of the total cost of the course, an invitation card and a course program. In the case where the student needs the original documents, the courier costs will be charged to the student. In the case where the student does not obtain a Visa, the student will have to send the original copy of the denial of visa letter to the school in order to receive the refund of the amount they have paid for the course. The course start date can be modified if a resolution of the visa has not been received, and when it is, the student can send it to firstname.lastname@example.org. Once a Visa is obtained to participate in a course, PROYECTO ESPAÑOL will not accept cancellations, modifications or timetable reductions. In no case will the registration fee of EUR 60 be refunded. Point 5 shall apply in any case.
- ADVERTISING. PROYECTO ESPAÑOL can take promotional photographs and videos of students. If students do not wish to participate, PROYECTO ESPAÑOL will respect their wishes. They should send a notification by email at email@example.com.
Special COVID conditions during 2020 and 2021:
If the student cancels the course with more than two weeks notice PROYECTO ESPAÑOL will reimburse the total paid except for the registration fee and the non-refundable charges as bank costs or document mailing (as regular Terms and Conditions).
Due to the COVID situation during 2020 and 2021 we will apply the following exception: If the student can’t attend and notifies us less than two weeks leading up to the starting date, we offer the following options :
- Reschedule the course for a future date at no additional cost.
- Option to join the online course (price may be reduced as the online course does not have the 60 EUR registration fee)
- The student finally cancels, will only be penalised for one week, instead of two (applies to both course and accommodation).
It is crucial that the student informs us of any changes they wish to make on the Thursday before the starting date, at the latest, in order for their registration to be updated. Whether that be changing the date of the course, moving to the online course or cancelling the course.
ALC PROYECTO ESPAÑOL, S.L. is responsible for the processing of the personal data of the party concerned, and states that this data will be treated in accordance with the declarations of the EU Regulation 2016/679 from the 27th April 2016 (GDPR), which facilitates the following processing information: Purpose of processing: for the legitimate interest of the responsible party: to maintain a professional relationship. By consent of the party concerned: the sending of communications about products or services. The data will be kept as long as there is mutual interest in the purpose of processing, and when that purpose is no longer necessary it will be erased using appropriate security measures. Data will not be forwarded to third parties, except under legal obligation. Rights that aid the party concerned: the right to withdraw consent; the right to the access, alteration, portability and elimination of said data and the restriction or opposition to its processing; the right to file a claim with the Control Authority (agpd.es). One can exercise their rights: ALC PROYECTO ESPAÑOL, S.L.. C/ JOSÉ GUTIÉRREZ PETÉN 41 ENTLO, - 03004 ALICANTE (ALICANTE). Email: firstname.lastname@example.org. The party concerned consents to the processing of their data under the above terms.